Summary:
A results-driven IT leader with over 25 years of experience, specializing in guiding organizations towards stable, secure, and efficient technology environments. Known for my strong leadership, strategic thinking, and ability to provide exceptional IT support and industry expertise. Dedicated to delivering the highest level of user experience through proactive initiatives and service excellence, I consistently mentor teams, manage complex projects, and drive continuous improvements across IT systems.
Career Highlights:
Sierra Nevada University – Incline Village, NV
Director of Information Technology | June 2019 – January 2022
Key Responsibilities:
- Led a network switch replacement project for the main campus and remote locations, improving system performance and reliability.
- Coordinated with the IT team to mitigate a ransomware attack, conducting root cause analysis and remediating security vulnerabilities.
- Managed the P2V migration from legacy hardware to a new virtual platform, enhancing system flexibility and scalability.
- Enhanced cybersecurity posture through the deployment of Darktrace, KnowBe4 security awareness training, and social engineering testing.
- Strategically planned for COVID-19 shutdowns, deploying mobile workforces to ensure business continuity.
- Collaborated with the Executive Transition Team and key stakeholders in the UNR-SNU merger, ensuring smooth IT integration.
- Managed an operating IT budget of $250,000 and a capital budget of $600,000, optimizing spending for strategic initiatives.
- Mentored IT staff, facilitating training exercises to improve troubleshooting and technical skills.
Key Achievements:
- Improved network throughput, reliability, and redundancy through a network refresh initiative.
- Ensured business continuity by successfully recovering from a ransomware attack, minimizing downtime.
- Increased cybersecurity posture and system hardening following a comprehensive vulnerability remediation.
- Successfully deployed remote work solutions and RMM tools to ensure continuity during the COVID-19 pandemic.
- Developed a comprehensive Business Plan and IT roadmap to streamline departmental operations.
- Identified and eliminated wasteful spending on legacy systems, reallocating resources to double internet bandwidth capacity and improve redundancy.
Pacific States Communications – Reno, NV
vCIO | October 2017 – June 2019
Key Responsibilities:
- Developed and launched a new Managed Service Provider (MSP) offering for telecommunications customers, expanding the company’s service portfolio.
- Built strategic partnerships with leading industry vendors to enhance service offerings.
- Conducted network and security vulnerability assessments and delivered actionable remediation plans to clients.
- Designed, deployed, and configured robust network infrastructures tailored to client needs.
- Developed policies and procedures for technology usage and change management to ensure best practices.
- Facilitated monthly meetings with MSP clients to assess SLA compliance and address evolving IT needs.
- Mentored IT support teams, providing coaching to improve performance and customer service.
Key Achievements:
- Expanded the revenue stream and strengthened customer relationships through the introduction of MSP services.
- Hardened security for clients, preventing potential cyberattacks and improving overall network reliability.
- Standardized technology environments for clients, enhancing end-user serviceability and support.
- Improved SLA tracking, providing valuable insights into system performance and personnel efficiency.
- Optimized IT budgets to align with business objectives, ensuring cost-effective service delivery.
Digital Technology Solutions – Minden, NV
IT Manager | September 2015 – October 2017
Key Responsibilities:
- Directed project management efforts, overseeing resource allocation and successful project implementations.
- Worked closely with clients to plan, implement, and maintain mission-critical IT systems.
- Conducted infrastructure, network, and security audits to assess vulnerabilities and ensure compliance.
- Developed remediation plans to enhance system security and address identified risks.
- Managed and deployed various hardware and software systems, including server clusters, virtual networks, and mobile devices.
- Provided top-tier technical support and mentored IT staff to improve their technical expertise and service delivery.
- Maintained comprehensive documentation of customer systems and network configurations.
Key Achievements:
- Successfully managed the deployment of numerous IT infrastructure projects for clients.
- Identified security vulnerabilities and executed remediation plans, improving clients’ security posture.
- Enhanced network traffic and quality of service through network segmentation and VLAN isolation.
- Developed tailored technology standards guides for clients, ensuring alignment with their business goals.
- Ensured SLA compliance, improving system reliability and customer satisfaction.
- Mentored customer IT teams, enhancing their technical capabilities and network management skills.
Education:
Heald College, Concord, CA
Associate in Applied Science, Computer Technology | January 2004
Associate in Applied Science, Cisco Network Technologies | August 2005